Frequently Asked Questions
Everything you need to know to equip your kitchen like a pro.
What is the standard shipping timeframe for large kitchen equipment?
Most smallwares ship within 1-2 business days, while oversized items like commercial refrigerators or ranges typically ship via freight within 5-7 business days.
Can I return a product if it has been used?
To maintain the highest hygiene standards, we only accept returns on unused items in their original packaging within 30 days of purchase. Used cookware or cutlery cannot be returned.
Do you offer warranties on professional-grade appliances?
Yes, all professional equipment is covered by the manufacturer's limited warranty. Please note that using commercial-grade equipment in a residential setting may void some manufacturer warranties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer specialized financing options for large-scale kitchen installations.
Do you ship to residential addresses?
Yes, we ship to both commercial and residential addresses. However, freight deliveries to residential areas may incur additional lift-gate fees.
How can I track my order status?
Once your order has been processed, you will receive a confirmation email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.